The typical turnaround time for final artwork approval is 7-10 business days. Rush orders can expedite this process for an additional fee, with completion within 2-3 business days. Factors like project complexity and workload may impact the estimate.

We offer free 15-minute consultations via phone and 30-minute consultations in person to help with your custom apparel needs. Don't hesitate to schedule a consultation with us today to discuss your project and receive expert guidance.

We do charge a $50 setup fee for screen printing. This fee is required due to the extensive effort needed to set up the printing equipment. The screens will remain up for 1 week after completing an order, after which a new setup fee will be required for additional orders.

The only service with a minimum product requirement is screen printing, which requires a quantity count of 25 pieces or more. For all other services, no minimum product quantity is required.

There is a one-time $35 digitizing fee to convert all images to an acceptable embroidery format. Once an image has been digitized, you will not be charged for future embroidery needs containing this same image, as long as its size and aspects remain unchanged.

The type of image required will vary depending on the service you choose. However, for the best possible results, all images submitted should be of high resolution.

For logo submissions, we prefer file formats such as .ai, .eps, .pdf, .png, and .jpg.

If submitting .png or .jpg, please ensure that they are high-resolution images.

If you have any questions about image requirements, please feel free to give us a call at (984) 900-7531 or email us at shaquana@jandkcustomdesign.com.

We don't have a physical store, but we do have a shared space where you can drop off your items. This will not compromise the quality of our work or your drop-off experience. If you have any questions, please contact us at (984) 900-7531 or shaquana@jandkcustomdesign.com.

If not being shipped you're welcome to pickup and/or drop off your items for customization at our location at 300 S Main St Suite 212, Holly Springs, NC 27540. Drop off and pick up times are between 9am to 5pm EST. Please feel free to contact us if you have any questions.

We offer the option for customers to provide their own garments or personal items for customization, or choose from our wide selection of customizable items and apparel. Whether you want to bring your own items or select from ours, we're happy to work with you to create your perfect customized product.

Our preferred format for a digitized embroidery file is .PES. If you don't have a digitized file, don't worry, our design team can help you create one based on your artwork or logo.

Our embroidery services can cater to a wide range of fabrics, such as t-shirts, polo shirts, jackets, hats, bags, and more. We have a diverse selection of customizable garments and items that can be embroidered to meet your specific requirements.

Certainly, we can perform embroidery on items that you provide as long as they are appropriate for the process. Our team can advise you on the best fabric and item to use, based on your specific requirements and preferences.

However, please note that we cannot be held responsible for any damage that may occur during the embroidery process.

Heat transfer vinyl (HTV) is versatile and can adhere to different types of fabrics such as cotton, polyester, and cotton/poly blends. It is crucial to make sure that the temperature and time settings of the heat press are appropriate to ensure proper adhesion of the HTV to the fabric.

Ask a J&K specialist if HTV is right for your apparel needs.

For HTV designs, it's best to provide vector files in Adobe Illustrator or EPS format. However, if you don't have a vector file, don't worry - our design team can help you create or convert your artwork to ensure the best possible outcome.

Certainly! We can create HTV designs with multiple colors, but please note that each color requires a separate layer of vinyl and additional cutting and weeding time, which can affect the overall cost of the project. Our team can work with you to determine the best options based on your design and budget.

Our screen printing services are versatile and can be applied to various items, including t-shirts, sweatshirts, hoodies, tank tops, tote bags, and more.

If you're unsure about the best materials to use for your project, our team can provide guidance based on your specific needs and preferences.

We can match specific colors for screen printing using Pantone Matching System (PMS) colors. However, please note that these colors may not directly mirror RGB colors seen on electronic screens. Our team can provide guidance on the best options for achieving the desired color match for your project.

Our preference is to receive vector files in Adobe Illustrator or EPS format, although we can also work with high-resolution raster files such as PSD, PNG, or TIFF. In case you need any help creating or modifying artwork to achieve the desired outcome, our design team is always ready to assist you.

Sublimation is compatible with a variety of materials, including polyester fabric, ceramic, metal, and more. To achieve the best results, it's essential to use materials coated with a special sublimation coating. If you're unsure about the materials suitable for sublimation or where to source them, our J&K Team is available to assist you.

We recommend providing high-resolution PNG or PSD files with a transparent background for sublimation printing. However, if you don't have this file format, our J&K design team can help you create or convert your artwork to ensure the best results for your project.

Yes, sublimation designs can be customized with multiple colors. Unlike other printing methods, sublimation printing allows for full-color designs with no limit to the number of colors used. Our team can provide guidance on the best options based on your specific design and budget.